Database Managed Services means we monitor, maintain and support your SQL Server environment so your business doesn’t have to hold that capability in-house. You choose the hours we cover and how fast we respond. We handle the rest.
It suits organisations with no dedicated DBA, and organisations whose DBAs have better things to do than routine maintenance.
What’s included
- Response time options from 20 minutes, through four hours, to next business day
- Monitoring and alerting on your environment, tied into a ticketing system
- 8×5 or 24×7 coverage, depending on what your business genuinely needs
- Regular health checks and reporting
- Senior and expert-level consultants, backed by a Microsoft Certified Master
No level one or two
If you have worked with a managed service provider before, you’ll know the routine. Your problem starts at level one with someone reading from a script, gets escalated to level two, and eventually reaches somebody who actually knows the product, by which point you’ve explained it three times.
There is no level one or two here. The consultant working on your environment is a senior DBA with broad industry experience. You start at the top.
Talk to us about managed services
What your own team gets back
If you already have DBAs, or developers and systems administrators half-covering the work, we’re not replacing them. We’re taking the repetitive maintenance off them: the monitoring, the patching, the jobs that have to happen on schedule and that nobody enjoys.
That time goes back into project work. Migrations, performance improvements, the things that get noticed internally and that your business is actually paying those salaries for. Most organisations find this is the real return: not the hours we spend, but the hours their own people stop spending.
Take the services you need
Choose the coverage level, response time and scope that fits your risk profile and your budget, and adjust it as your environment changes. We won’t lock you into a single package, and we’d rather you stayed because it’s working.
What it usually leads to
Once we’re managing your environment, we know it. So when an upgrade, a migration, a consolidation or a performance problem comes up, the scoping conversation is short, because we already understand what you’re running and where you’re heading. That’s a real advantage over bringing someone in cold.
Wherever your environment lives
On-premises, Microsoft Azure, AWS, Google Cloud, or a combination. See Cloud-Agnostic Database Management.
Backup and recovery
Managed services includes the conversation most organisations skip: how much data you can afford to lose, and how long you can afford to be down. See Backup, Recovery & Data Integrity.
Further reading: Nothing a DBA does makes money – Warwick Rudd on why database teams get cut, and what happens next.