Silver Tier Service

Tailor-made support option for companies that require assistance with their day-to-day SQL Server Database activities but who still like to be ‘hands-on’ with some SQL Server Database Management. The Silver Tier offering provides a comprehensive list of services to support the SQL Server environment, however some tasks are allocated to the in-house SQL Server resource. This tier does offer 20 days Gold Tier service to cover the in-house resource if they are on annual leave or sick leave.

SQL Masters Consulting takes responsibility for the following:

  • Daily Monitoring of database activity
  • Regular database re-indexing
  • Regular database consistency checks
  • Restoring production databases
  • Database instance configuration changes
  • Applying database hotfixes, security alerts, patches and service packs
  • Escalation of unresolved alerts and errors
  • Supporting in-house DBA’s in resolving alerts and errors
  • 20 day coverage of Gold Tier service support a year

Contact us now for all your Managed Service needs

SQL Masters Consulting is a SQL Server Consultancy business focusing primarily on SQL Server, allowing for an in-depth knowledge of the product stack.